Our Customer Care Staff are available to help you Monday through Friday, 8am to 5pm MT excluding US holidays.

Our business days are Monday through Friday, excluding US holidays.   We can not change, add or remove items on an order.   We can only cancel the entire order.  We have until 5pm MT the day an order is placed to try and cancel it.   If you would like us to try and cancel your order on a business day, please contact us atinfo@planetbox.comwith "Cancel" and your order number in the subject line and we will do our best to help you.   The cancellation process is not automatic.  Please wait for our response as to whether or not we canceled the order.  

We stand by every product we ship. If you, the purchaser, are not pleased and excited by your new PlanetBox products you can contact us within 60 days of receipt for return instructions. This applies only to purchases made through our website, PlanetBox.com. Purchases made through a store other than PlanetBox.com are subject to the return policy of the store itself.

In order to be eligible for return, a Return Authorization Number must be requested in advance by contacting us at info@planetbox.com. Note that we do not cover shipping costs to return merchandise.  Refunds will be credited to the original payment source and cannot be guaranteed without a Return Authorization Number.

You will need to pay the shipping charge to send any items back to us for a refund unless there is a warranty related issue or website error that occurred at the time of purchase.

PlanetBox warrants you, the original purchaser of this new PlanetBox product (“Product”), that the stainless steel Product shall be free of defects in the original manufacturer of the material or workmanship for a period of five (5) years from the date of your purchase of the Product (“Warranty Period”). Soft goods are to be free from defects in material or workmanship for a period of one (1) year from the date of original purchase.  For this warranty to apply, your Product must be purchased online at www.planetbox.com or from a PlanetBox authorized retailer.

How long does the coverage last?

The Warranty Period of stainless steel items lasts for 5 years from the original date you purchased the Product. The warranty of soft goods lasts for 1 year from the original date of purchase. Your purchase date is shown on your order confirmation or printed on the receipt you received with the Product.

What does this warranty cover?

PlanetBox’s sole obligation under this warranty and any implied warranty is limited to replacement of the same or equivalent Product or refund (refunds can only be issued for products purchased within the last 90 days on planetbox.com) of any component that fails to conform to this warranty. This warranty lasts as long as you own your Product during the Warranty Period. Warranty coverage terminates if you sell or otherwise transfer the Product.

How to obtain warranty service?

Customers who purchased items from PlanetBox.com should contact info@planetbox.com.

Customers who purchased items from one of the retail stores located in the US or Canada as listed on the Store Locator page on planetbox.com should contact info@planetbox.com.

Customers who purchased items from one of the retail stores located anywhere OUTSIDE the US or Canada as listed on the Store Locator page on planetbox.com should directly contact that business with any warranty concern.

What does the warranty not cover?

Customer instruction/education

Cosmetic damage

Accidental damage

Misuse

Abuse

Negligence

Loss or Theft

To begin the warranty process, if the replacement request is determined to be within one year of purchase for soft goods and five years from date of purchase for stainless steel goods, the following information must be provided to Customer Service at info@planetbox.com: 

1. PlanetBox.com: Order number
2. Amazon, Costco and authorized retailer:  A photo of the receipt which includes date of purchase must be provided 
   
3. Picture of the entire item.
4. Picture of the defect (this can be included in the image above if defect is visible in the photo.)
5. Picture of the Lot number on tag inside bag or the number on the bottom of the stainless steel item.
6. Full address where the replacement item should be delivered.  

 (Warranty issues for Items purchased from outside US or Canada should be directed to store where purchase was made.)

We want you to enjoy your new PlanetBox products. If you received a broken item in your package, you may either submit your request for replacements at the link below or write to us at info@planetbox.com.

 https://replacements.lifetimebrands.com/planetbox

 If you choose to write to us, please use subject "Damaged in Shipping: (Insert your order number)", list the item number damaged and include a photo for us so that we can help you as quickly as possible.

Please submit a wholesale application here:  https://www.planetbox.com/pages/wholesale

We are very sorry that the Shuttle is currently out of stock. It should arrive back by the end of September. 

Our apologies for the bag being unavailable. We expect it to arrive back in stock by the end of October. 

We hold ourselves to the highest standards we can achieve in regards to the safety of our products. All of our products are compliant with FDA, CPSC and CPSIA regulations and are tested by certified laboratories that routinely conduct these governmental compliance tests.

Our high quality 18/8 (300 SS) and 18/0 (400 SS) stainless steel is food safe and will not leach toxic chemicals when in contact with food. These types of stainless steel have been used for food storage in many cultures for generations and are the preferred materials for hospitals, commercial kitchens and other environments where sanitation is a priority.

Our lunch boxes do not have any solder. Our bottles and Hot/Cold Insulated Container have SAC lead-free solder. SAC stands for the elements SnAgCu (tin, silver, and copper.)

We at PlanetBox and our families use our products.  We want only the best for us and you.  We take the safety of our materials and manufacturing processes to heart. Our products are produced for us by long-standing manufacturing partners in China.

Our products are protected by US patents 8,328,034, D616,258 and D655,988. More patents are pending both in the USA and in foreign countries.  

https://www.planetbox.com/pages/patents

Looking for inspo? Eat better with our recipes for healthy snacks, delicious lunches and comforting meals on the go in our blog.

The pricing is determined by the high quality, expensive materials. Our products are intricately engineered to function well over time. Our stainless steel items are warrantied for 5 years. Our soft goods are warrantied for 1 year.  The cost will pay for itself over time.  If you purchase a Rover for $74 (lunchbox plus average shipping and taxes) and use it for one school year (180 days) the average cost of it per day used is 41 cents for just one year.

All promotional offers are announced in our newsletters and on planetbox.com.  If you would like to, you can sign up to receive our announcements on the bottom of the page here:  https://www.planetbox.com/

The discount code section can be found on the second page of the Shopping Cart.  It is on the right hand side, above the total on the Customer Information page.

The points can not be used in conjunction with any other promotional offer.   You are welcome to take advantage of points between sales.     

For more information on our Loyalty Rewards program, please visit us here:
https://www.planetbox.com/pages/loyalty
https://www.planetbox.com/pages/loyalty-and-referral-programs-terms-of-use

Pricing shown on www.planetbox.com is final.  

One discount code is accepted per order.  Discount codes or coupons cannot be combined with any other offers or promotional codes or used during a sale and may be limited in application to only full priced items.  

Discount codes or coupons are limited in use to the advertised or stated promotional period only.  Discounts are not valid retroactively or proactively and cannot be combined with any other offers, coupons or promotions. 

PlanetBox LLC may run promotions designed to attract new customers or increase sales. In connection with these promotions, any person that receives refunds, discount codes, or other benefits from PlanetBox by using multiple user accounts or email addresses, using false names, impersonating others, or through the use of any other fraudulent or misleading conduct, shall forfeit any refund, discount code or other benefits obtained through such means, and may be liable for civil and/or criminal penalties under applicable law. 

PlanetBox LLC reserves the right to refuse or alter any discount code or promotion at its discretion.  

The contents of this statement may be altered at any time at the discretion of PlanetBox LLC.

Yes, it may take a few business days longer than our normal 2 to 6 business day (Monday through Friday excluding weekends and US holidays) fulfillment time as our warehouse workers try their best to pack and prepare so many more orders.

We do not offer a military discount however, we do offer coupon codes for subscribing to our marketing notifications. We also have promotions throughout the year. 

The points for an order are awarded when the order is shipped. Please wait until 24 hours after you receive your shipping confirmation message for the points update in your account. If they do not, contact us info@planetbox.com.

Yes, all our pricing is in USD.

We accept all major credit cards, Shop Pay, PayPal, Google Pay and Afterpay. 

For the security of our customers, we do not accept payment over the phone.

All prices on the website are in US Dollars only.  We only accept US currency.

We no longer accept checks.

Our digital gift cards can be sent either to the email used at checkout or to the email of the gift recipient. Emails we will be sent at 12:00 PM PT.

Digital Gift Cards can only be used at https://www.planetbox.com/

When shopping at Planetbox.com, make your selections and proceed to Checkout as usual. Enter the Digital Gift Card number during checkout, then click APPLY to redeem.

You can check the balance of your gift card when you click on the "View Gift Card Balance" button within your original gift card email that you received from us.

PlanetBox Digital Gift Cards never expire and carry no fees.

Cooking spray or a small amount of butter is not necessary however, it can help to make cleanup faster. 

No, the tray has a metal rim and can not be used in the microwave.

The tools can contain sharp edges and are recommended for use by ages 7 to 12 years old with adult supervision. 

No, the outlines and lettering are laser etched. 

PlanetBox products contain small parts and are intended for ages 3 and older. The leakproof Explorer lunch box is best suited for ages 12 and up because of its multi-latch locking system and microwavable tray.

The single latch on the Rover, Launch and Shuttle is designed to be used by people 3 years of age and older. The Explorer has 4 latches and is recommended for ages 12 and up.

PlanetBoxes come in different sizes to accommodate a wide range of eating styles and appetites.

The Rover is designed for children and adults with smaller appetites who love variety. It holds nearly 4.5 cups of food in its 5 compartments. This is our most popular lunch box for small children.  Included with the Rover are the Big Round Dipper and Little Round Dipper which store wet, messy foods.

Our Shuttle features two compartments and packs approximately 3 cups of food.  It is perfect for snacks and small meals on the go. A Tall Round Dipper is included.

The Launch was designed with the USDA MyPlate guidelines in mind. It holds nearly 6.5 cups of food and was created to carry a 3 course meal.  A Tall Dipper, perfect for dips and dressings, is included.

The Explorer has a multi-latch locking system and a sealing gasket in the lid to make it leakproof. The lunch box includes a stainless steel microwave safe tray insert. The removable tray creates two tiers for keeping food separate. The box holds approximately 6 cups of food; 2 cups inside the insert and 4 cups below it. The Rover Dippers and Pods (sold separately) will fit inside the Explorer. The box is recommended for ages 12 and up. 

Here are the dimensions of our lunch packing systems:

Rover Approximate Specs

Weight 25 oz

Treat Compartment 25 ml, Almost an ounce, 1.5 x 1.5 x 0.5 inches

Long Compartment 200 ml, ¾ cup, 6.0 x 1.5  x 1.5 inches

Veggie Compartment 180 ml, ¾ cup, 2.0 x 3.5 x 1.5 inches

Fruit Compartment 195 ml, ¾ cup, 4.0 x 2.0 x 1.5 inches

Main Compartment 445 ml, 1 ¾ cup, 4.0 x 4.0 x 1.5 inches

Totals 1045 ml, Almost 4 ½ cups, 10.0 x 7.5 x 1.5 inches

Shuttle Approximate Specs

Weight 11.3 oz

Side Compartment 235 ml, 1.2 cup, 4.25 x 2.35 x 2.0 inches

Main Compartment 470 ml, 2.3 cups, 4.25 x 4.25 x 2.0 inches

Totals 705 ml,3.5 cups, 7.75 x 5.2 x 2.0 inches

Launch Approximate Specs

Weight 24 oz

Small Side Compartment 280 ml, More than 1 cup, 2.5 x 4.5 x 2.0 inches

Side Compartment 450 ml, 1 ¾ cup, 3.75 x 4.5 x 2.0 inches

Main Compartment 800 ml, 3 ¼ cup, 6.75 x 4.5 x 2.0 inches

Total 1530 ml, Almost 6 ½ cups, 10.25 x 7.75 x 2.0 inches

Explorer Approximate Specs

Weight 19.2 oz

Tray, 2.5 cups

Total dimensions, 4.79 cups,  3.3 x 5.4 x 7.7 inches

Big Dipper  1 cup (4.0" D x 1.5" H)

Little Dipper 1/3 cup (2.0" D x 1.5" H)

Tall Dipper 1/3 cup (2" D x 2" H)

Launch/Shuttle Pods 2.7 oz or 80 ml ( 2" W x 2” L x 1¾” H)

Rover Pods

Rover Small: Holds 1.7 oz or 50 ml (2” L x 1.5” W x 1.5” H)

Rover Large: Holds 2.4 oz or 70 ml (2” L x 2” W x 1.5” H)

You can see a variety of packed lunches on our Blog.

The Explorer is our only leakproof lunch box.  The Rover, Shuttle and Launch boxes are designed to keep foods from “touching each other." When you close one of these boxes, the top and bottom meet so that foods will not co-mingle even when the box is carried inside a backpack. The boxes are not designed to be leakproof or air tight. Messy and wet foods like yogurt, dips and applesauce should be packed inside the Big, Little and Tall Dippers.

The Insulated Hot or Cold Food Container will keep foods hot for up to 12 hours. The Explorer, Rover, Shuttle and Launch are not designed to retain heat. The boxes do not keep hot foods hot. You can place warm food inside your PlanetBox in the morning and it will be room temperature by lunch time. The Explorer includes a stainless steel microwave safe tray insert so that food can be reheated at mealtime. 

Only the Explorer's removable tray is designed to be used in the oven. The low profile sides and rounded corners of the tray make it microwave friendly. 

Cautions:

• Always use caution handling the tray when it is hot and make sure to wear a protective oven mitt.  
• Refer to your microwave oven owner's manual as to whether you can safely use a metal tray in it.  
• If you do put the Explorer's tray in the microwave, place it in the middle of the oven away from the walls.
• Do not heat any other stainless steel items in the microwave at the same time as the tray.
• Do not use the tray in the microwave if it is dented or damaged in any way.

The Rover, Shuttle and Launch were not designed with the intent of using them in an oven. While putting them in a gas or electric oven (not microwave) will not hurt the stainless steel, the metal will heat up quickly and needs to be handled with extreme caution.

The low profile sides and rounded corners of the tray make it microwave safe.  Before using the tray, we recommend you refer to your microwave's owners manual to determine whether or not you can safely use materials like metal trays in your unit. 

We are hoping to sell spare blue o-rings and trays for the Explorer in the future. We do not have any available at this time

Yes, we sell spare clasps for the Rover, Launch and Shuttle. The part can be found here: 

https://www.planetbox.com/collections/spare-parts/products/replacement-lunchbox-latch

Soup can be put inside the Insulated Hot or Cold Food Container.

The Hot or Cold Insulated Food Container is double walled and will maintain temperature for up to 12 hours.

PlanetBoxes are not insulated. If you want food to stay cool until lunchtime the best thing to do is pack the lunch box the night before and chill the entire box (without the magnets on it) in the refrigerator.  In the morning add the dry foods. Wipe any condensation from the lid and apply the magnets. Insert the box into the bag with an ice pack on top of and another below for a blanket of cold throughout the morning. To keep perishable foods from spoiling for long periods store them in a refrigerator.

There are many different sizes of bread including breads that will fit inside each of our PlanetBoxes. Here are the dimensions of the large compartments for each of our systems:

Rover:  4" L x 4" W x 1.50" H

Shuttle:  4.25" L x 4.25" W x 2" H

Launch:  6.75" L x 4.50" W x 2" H

Explorer: 7.7" L x 5.4" W x 3.3" H

To keep food from getting stale, keep it cool and dry. If your foods are getting stale, please try packing your dry foods right before leaving home and put wet foods inside a Dipper.

Once you cut into a fruit, the oxidization process that makes it brown starts. To protect the fruit, you can try the following:

1. Prepare your fruit as close as possible to when you're planning to serve it.
2. Use a sharp knife. This minimizes the microscopic bruising.
3. Toss the fruit with lemon or lime juice. The acid in citrus slows the chemical reaction that causes oxidization. Blot the fruit on a towel after tossing.
4. There are some powders available that you can sprinkle over fruit to stop it from browning. Most of the powders are made from absorbic acid (Vitamin C) and sugar.

Each child is unique. The approximate weights of the empty lunch boxes with a Dipper(s) and bag are the following: 

Rover + Magnet Set + Big Dipper + Little Dipper + Rover/Launch Carry Bag = 2.6 lbs

Launch + Magnet Set + Tall Dipper + Rover/Launch Carry Bag = 2.4 lbs

Shuttle + Magnet Set + Tall Dipper + Shuttle Carry Bag = 1.3  lbs

Explorer (ages 12+) + Magnet Set + Lunch Sack = 1.2 lbs

PlanetBox compartments wipe down easily with a sponge and mild (phosphate-free, chlorine bleach-free) soap and water. You may also clean your lunch box in the dishwasher. Be sure to remove the magnets before washing your PlanetBox so that the magnets stay dry and don't cause the box to rust.

We do not recommend storing the magnets on the PlanetBox when the lunch box is not in use. If the lunch box is not completely dry, the magnets may degrade and cause the lid to rust. The magnets can be stored on the refrigerator or another convenient spot. Some customers keep their cardboard PlanetBox packing box and store the magnets inside it or inside the carry bag's pocket.

Yes, always remove the magnets from the top of your PlanetBox lid before cleaning your lunchbox. Try storing the magnets on the refrigerator until your PlanetBox is clean and completely dry. 

We use 18/8 (300 SS) for the lunch box tray / Dipper bowls and 18/0 (400 SS) for the lunch box lid. The 400 series has slightly less nickel content which makes it better suited to holding the magnets. The 400 series is somewhat hard to work with though so it is not well suited to the lower tray of the PlanetBox assembly due to the deep pockets formed in the sheet material.

Stainless steel is 100% recyclable. Be sure to check if your local recycling facility accepts stainless steel or look for local drop-off locations.

The leakproof Space Station salad box was a limited run product that is no longer available.

To install the blue o-ring into the lid, start by pushing it into one of the corners and then thread it around the remainder of the lid.

It is possible for pressure to build between the lid and tray during shipping. You can try the following methods to release the pressure:

 1) Use your hands to rotate the lid and tray in opposite directions (kind of like opening a jar.) 

 2) Try using a blunt butter knife to press down in between where the lid and tray meet.

 3) Hold the lunch box under running tap water.

There are no coatings on the stainless steel. Over time it is completely normal for the boxes to scratch and dull. This will not affect the functioning or safety of the PlanetBoxes. 

The clasp can loosen over time. The good news is that it is adjustable. You can bend the clip for a tighter or looser fit depending upon what works best for you. To adjust it, place your PlanetBox on a firm surface and open the clasp. Then put your thumbs on both sides of the top of the clip and give it a firm push towards the box (away from you.)

Now test the clip by opening and closing it to see if it is tight enough. If it is still too loose try pushing on it again a little harder this time. It requires a small but hard push to move it ever so slightly. That is all that is needed to tighten it. Here is a short video showing you how: 

https://www.youtube.com/watch?v=AOkdGMSnF9Q

 If you are unable to adjust the latch, we sell spares that will fix your lunch box.  https://www.planetbox.com/collections/spare-parts/products/replacement-lunchbox-latch

If you purchased your PlanetBox within the last five years, write to us at info@planetbox.com with your order number, shipping address and the type of lunch box you own (polished/shiny or brushed/matte Rover/Shuttle/Launch) and we will send a replacement latch to you so that you can enjoy your PlanetBox.

We understand that you want your PlanetBox to look spot free so we’d like to explain where spots can come from, why they are harmless and how you can remove them. 

 COMMON CAUSES

1)  Detergents that contain bleach or sodium hypochlorite can cause pitting that “eats away” at stainless steel. 

2)  Foreign material can attach itself to the container and then start to corrode. This happens when the stainless steel is washed with other carbon steel items such as sharp kitchen knives and rusty baking pans. 

3)  If the magnets get wet, the lunch box lid will rust and the magnets will degrade leaving material behind. This occurs if your box is wet or damp when you place the magnets on the lid. What can be done to fix this is cleaning off the rust, switching to a new set of magnets and always making sure the lid is completely dry before applying the magnets. 

CLEANING THE CONTAINER

There are no coatings on our containers. Please try using any of the following methods to remove spots:

1)  Fine Steel Wool: Start by washing the container under running water. Use Super Fine Steel Wool (#000 is one such ranking) and start by lightly buffing the spotted area. Often it just takes a few strokes under light pressure to remove the spots. If that doesn’t do it, proceed to work the surface harder with the steel wool pad. Rinse with running water as you are working and very quickly you’ll have removed the spots.

or

2)  Baking Soda and Water Paste: Make a thick paste of baking soda and water. Apply it to the area that needs to be cleaned. Leave the paste on for an hour and then scrub off and rinse with soap and water.  

or

3)  Lemon Juice and Salt: Cover the rusted areas with salt and then squeeze fresh lemon juice (stay away from bottled lemon juice, you want juice from a real lemon) over the layer of salt. Don’t discard the used lemon. Let the salt and lemon mixture sit for about two hours, then use the lemon rind as a scrubber to remove the rust. If there are particularly stubborn rust stains, break out the steel wool, a scouring pad, or a wire brush. When done, rinse off the lemon juice, salt, and rust residue, and dry the metal item thoroughly.

To remove magnets that have gotten wet and become stuck to the lunch box lid, please try the following method:

Step 1: Heat the magnet using a hairdryer. As the magnet becomes more pliable from the heat, lift the edge with a plastic scraper.

Step 2:  As you pry up the magnet, spray under it with warm, soapy water.  This should help lubricate it and make it easier to remove

Step 3:  After you pull the magnet off, wash the area thoroughly using the warm, soapy water to remove any remaining residue.  

You can use a new set of magnets when the box is completely dry. 

Please make sure that the Little Dipper is placed in the far left compartment.  The space at the back of the Rover allows the lid to flex to accommodate the Little Dipper. The lid will be hard to close if the Little Dipper is in the left front compartment.

It is normal for there to be a space at the back of your PlanetBox Rover, Launch and Shuttle.  It is an intentional part of the design and allows the box to accommodate the Dipper(s). The back of the lid does not need to be flush with the tray. On the Rover, in particular, the rear right side (when looking at the back of the lunchbox) is slightly lifted. The metal rod in the hinge does not extend from one rear corner to the other. The rod resides only inside the metal sheath.

A bend in stainless steel is rather easy to fix as opposed to plastic which just breaks. All you need is a set of pliers and a thin, soft cloth like a dishtowel. The cloth is used to keep the pliers from scratching the metal but really a scratch won't hurt the metal or limit the usefulness of the lunch box.  

1. Wrap the cloth around the bent edge. 

2. Grasp the edge with the pliers. 

3. Pull outwards to straighten the corner. 

Here is a short video showing you how to adjust the box:  https://www.youtube.com/watch?v=DrfN2M2-Cuk

The Explorer fits:

Rover Little Round Dipper
Rover Big Square Dipper
Rover Little Square Dipper 
Rover Pods 

The Rover fits the following:

Rover Big Round Dipper (Included with lunchbox)
Rover Little Round Dipper  (Included with lunchbox)
Rover Big Square Dipper 
Rover Little Square Dipper 
Rover Pods 

The Launch fits the following:

Launch/Shuttle Round Tall Dipper (Included with lunchbox)
Launch/Shuttle Big Square Dipper 
Launch/Shuttle Litte Square Dipper 
Launch/Shuttle Pods incuding Puzzle Pods 

The Shuttle fits the following:

Launch/Shuttle Round Tall Dipper (Included with lunchbox)
Launch/Shuttle Big Square Dipper 
Launch/Shuttle Little Square Dipper 
Launch/Shuttle Pods including Puzzle Pods

The Trailblazer is designed to be a standalone lunch box. It measures 5.63 x 5.63 x 1.6 in and does not fit into any of our other lunch boxes. 

The Trailblazer is designed to be a standalone container.  The Big Square Dippers are smaller, can be used independently or inside the main compartment of the Rover, Shuttle or Launch. 

Trailblazer: 5.63 x 5.63 x 1.6 in.

Launch Shuttle Big Square Dipper:  4.17 x 4.17 x 2 in

Rover Big Square  Dipper:  4 x 4 x 1.4 in

The Insulated Hot Cold Food Container will fit in either the Rover Launch Carry Bag's drink pocket or the Shuttle Carry Bag's drink pocket.  

SAC lead-free solder is used in our insulated container.  SAC stands for the elements SnAgCu (tin, silver, and copper.)

Yes, the Double Sided Snack Container will fit inside the drink pockets on both the Rover Launch Carry Bag and the Shuttle Carry Bag only. 

The Rover's lid will flex and accommodate the Rover Little Dipper only if the Dipper is placed in the rear, left compartment. If the Rover Little Dipper is placed in the front left compartment, the lid will not close.

We hope to stock spare Square Dippers lids in the future. Currently only Round Dipper lids are avaiable here:

https://www.planetbox.com/collections/spare-parts

The silicone used conforms to Western Europe’s stricter LFGB standards and is safe from toxic chemicals.

We do not recommend freezing the Pods.

The Pods can be used in the oven for baking.  They are not recommended or intended for use in the microwave.

The glass Satellite Dish is out of stock and no longer available. If you would like to try looking for a similar product elsewhere, the dimensions of the container with the lid on it are 6" L x 4" W x 2" H.  

The Explorer is compatible with both theLunch Tote Bag and Lunch Sack

Yes, you can pack both the Trailblazer Sandwich Box and Shuttle Lunch Box together in the Rover Launch Carry Bag. 

Using a hair dryer, heat the back of the patch for 60 seconds. Peel the backing, place the patch with the sticky side down on the bag and heat for another 30 seconds. Press firmly around the edges to secure. Let the bag sit undisturbed for 24 hours. Do not machine wash once the patch is applied. 

Dry erase or permanent markers work well on the silicone Bag Tags.

The Rover/Launch Carry Bag is designed to be used with either the Rover or the Launch. It zips all the way open and you can leave your PlanetBox nestled inside it while you eat your lunch. The carry strap can be adjusted to be long or to have a short handle. There are separate outside pockets for a snack and a water bottle with a 3 inch or less diameter.  Inside the bag is a mesh sleeve to fit the ColdKit and elastic to secure utensils. 

The Slim Sleeve stores the Launch but will also fit the Rover with a little room to spare. It has a slim design perfect for carrying inside a larger bag. It does not have any interior or exterior pockets and will not accommodate a water bottle. It has a detachable carry strap.  

The Shuttle Carry Bag fits the Shuttle lunch box. It has a short handle. It does not have an inner pocket however, it does have both an outside snack pocket on one side and a drink pocket on the other side.   

The Small Carry Bag holds the Shuttle lunch box with some extra room to accommodate an ice pack. It has one adjustable carry strap. It does not have any inside pockets. There is one outside pocket that can store small items such as a napkin and utensils.  The bag does not include a drink pocket.

The Lunch Sack accommodates any PlanetBox. It is insulated. It has a sturdy handle along with a velcro closure and pull tab for effortless opening. An interior pocket fits a Cool Pack and an expandable exterior side pocket fits any of our water bottles.  

The Lunch Tote was designed with versatility in mind and can transport any of the PlanetBoxes. The adjustable strap allows the Tote to be used as a handbag or a backpack.  Only the back side of the Tote is insulated. There is one exterior pocket with a zip closure and 2 open interior pockets to store an ice pack and small items.  It does not include a designated bottle pocket.

Our bags have all been independently certified to be safe from lead, phthalates, BPA, and other harmful chemicals. All the bags are DWR/PFAS free.

The Carry Bag's outside is made of durable 100% recycled polyester fiber. The inner material is 100% polyester with a  non-toxic and 100% food-safe thermoplastic polyurethane coating. The fill material is polyethylene foam.

The Slim Sleeve's outside and inside fabrics are made of durable recycled polyester fiber. The inner fabric is coated with thermoplastic polyurethane which acts as a non-toxic, biodegradable water repellant surface. 

The Lunch Sack, Lunch Tote and Small Carry Bag's outer material is recycled polyester canvas. The inner material is polyethylene vinyl acetate (a non-chlorinated vinyl) coated recycled polyester canvas. 

The Shuttle Carry Bag's outer fabric is recycled polyester canvas with a polyurethane coating. The inner fabric is polyester with a  non-toxic and 100% food-safe thermoplastic polyurethane coating.

The bags are PFAS DWR free.

Our Rover/Launch Carry Bag, Shuttle Carry Bag and Lunch Sack have bottle pockets.

Wash your bag by either spot cleaning, hand washing or machine washing on gentle in a laundry bag for delicates. For deep cleaning, you may want to try soaking the bag in a shallow tub with some liquid detergent or liquid soap. Add one cup of vinegar and one half cup of baking soda. Let the bag soak for 30 minutes and then scrub it if needed, rinse and hang to dry. After washing make sure to completely dry the bag to prevent mold.

We don't treat our bags with anti-mold or anti-staining treatments as they can be toxic. To get rid of mold, spray it with distilled white vinegar. After the bag has dried, use a soft brush and scrub the area with a mix of lemon juice, salt and hot water. To keep mold from coming back and to prevent it from growing, wash the bag regularly and dry it completely before putting it away. Make sure to remove the ice pack from the bag as soon as possible after eating.  

The Tote fabric is thick and there is insulation on the back side of the bag.  

The bag has a short handle with an adjustable strap. In order to adjust the strap, you will need to remove the velcro handle cover. It is an all-in-one design.   

SAC lead-free solder is used in our insulated bottles and insulated container.  SAC stands for the elements SnAgCu (tin, silver, and copper.)

The Chug Lid will fit the Glacier Bottle only. 

Spare lids for the Glacier Bottle (Chug lid only), 11oz Capsule and 18.8oz Booster bottles can be found here:  

https://www.planetbox.com/collections/spare-parts

https://www.planetbox.com/collections/drinkware 

No parts are available for the Straw Top Glacier Lid, Sip Spout, Pour Spout or 18oz Bottles. 

The lids are dishwasher safe. The stainless steel flasks are hand wash only because putting them into the dishwasher can compromise the the solder dot that seals the inner and outer walls. If the seal breaks, air will get into that space and the bottle will no longer keep liquids cool.

Our double-walled, vacuum insulated bottles keep cold drinks cold for up to 12 hours. For best results, pre-chill your drink in the refrigerator.

The dual purpose 7oz Stainless Steel Cup can be used for either beverages or snacks. When you are ready for a quick snack on the go, use the plug to seal the lid. 

Your container/water bottle is not broken! The friction and clanking sound is a natural occurrence when metals are not coated with lubricants or forever chemicals to help them glide smoothly. Staying true to our mission to create non-toxic products, we chose to use raw, high quality stainless steel for all of our lids and vessels. No artificial coatings have been added. Over time and with regular use and cleaning, the sound will dissipate and your containers will open and close more smoothly.

If the silicone is retaining flavors, smells or has mold, you can try the following to clean it:

1)  Soak the parts overnight in diluted white distilled vinegar and then wash in hot, soapy water.

or 

2)  Soak the silicone pieces in 3 percent hydrogen peroxide for twenty four hours and then wash in hot, soapy water.

It is very easy to overlook the magnets. The magnets are packed inside a plain, sturdy envelope tucked under one of the bottom cardboard flaps of the packing box. If you are unable to find the magnets, please write to us atinfo@planetbox.comand we will help you.

The Round Magnets stick on the lids of the lunch boxes and the Insulated Hot or Cold Food Container. The magnets will not stick to the Double Sided Snack Container. 

The magnets are for decoration. They should be placed on top of the lid. The magnets are not designed to get wet or to go inside the lunch box next to foods. Please remove the magnets and store them in a safe, dry place when the PlanetBox is not in use.

The magnets are made out of a synthetic rubber material that has been certified to be safe from toxic materials.

No.  If the magnets get wet and are left on the PlanetBox, the material will degrade and cause the metal lunch box to rust.  You can wipe down the magnets with a sponge if they get dirty and then dry them immediately with a towel.  

The custom magnets have been discontinued. 

The ColdKit fits inside all of our lunch bags.  

The Cool Pack will fit inside all the bags except for the Shuttle Bag.  If the Cool Pack is used inside the Rover/Launch Carry Bag, it will not fit into the inner mesh pocket however, you can put it outside the mesh pocket alongside the PlanetBox.

Our stainless steel boxes are not insulated. If you want your food to stay cold until lunchtime, the best thing to do is to pack the food the night before and chill the entire PlanetBox (without the magnets on it) overnight in the refrigerator. In the morning add the dry foods. Wipe any condensation from the lid and apply the dry magnets to the top of it. Insert the lunch box inside the bag with an ice pack on top of the box and one below it and you are ready to go.

The length of time that the PlanetBox will stay cold depends on many things such as what temperature it started out at, what temp it is being stored at, how many times the box is opened throughout the morning, if it is placed in direct sunlight, what type of ice pack you use, etc. (To keep perishable foods from spoiling for long periods, store them in a refrigerator.)

The Cool Pack is filled with 4% sodium carboxymethyl cellulose and 96% water.

The liquid is 100% purified water.

The ColdKit consists of 8 small squares filled with purified water. To prevent puncturing, store the ColdKit in the freezer. If one square is punctured, the other squares will still work and you can continue to use the ice pack. Here are some useful tips in using your ColdKit:

1. Freeze the ColdKit overnight before using it. 
2. Remove the ColdKit from the lunch bag as soon as it comes home to prevent excess moisture inside the bag.
3. Wash the ice pack's fabric sleeve when needed either by hand or machine.
4. Thoroughly dry the ice pack's fabric sleeve before using it again.
5. Wipe clean the ice pack as needed.
6. Be careful with the thawed ice pack to prevent it from ripping and puncturing.

The case can be cleaned with a bottle brush and either hand washed or put into the top rack of the dishwasher. The utensils can also be hand washed or placed in the bottom utensil rack.

The magnetic fork and spoon are designed to stick to each other. The utensils are not designed to stick and stay on the lid of the PlanetBox.

The Dig In Utensils are 6.5 in long. The silicone case adds another inch in length. Both can be put into the dishwasher. The utensils can go in the bottom rack. The case is top rack safe.

 The Magnetic Utensils measure 6 inches in length and are hand wash only. The fork and spoon stick to one another so they don't get lost. The lunch box lid is not magnetic enough to hold the utensils while the box is being carried around.